FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions about CTEK's compressed air & nitrogen systems. Learn about our products, custom engineering, services & support in the UAE.

FAQ

What is CTEK General Trading?

CTEK General Trading LLC, based in Dubai, UAE, is your specialist engineering partner for custom, modular, and mobile compressed air and nitrogen system solutions. We primarily serve industrial sectors within the UAE and the wider region, leveraging a strategic partnership with global leaders like Alkin Compressor.
How are you different from CTEK Offshore?

CTEK General Trading LLC focuses specifically on industrial compressed air and nitrogen systems for sectors like manufacturing, F&B, etc.. While we benefit from the engineering experience of the wider CTEK group, CTEK Offshore serves the distinct needs of the offshore energy and commercial diving industries.
What industries does CTEK General Trading serve?

We cater to a broad range of industries requiring reliable air and gas solutions, including Manufacturing, Food & Beverage, Pharmaceuticals, Plastics, Automotive, Energy, Medical Support, Diving, Emergency Services, Military Applications, Agriculture, and more.
Where is CTEK General Trading located?

Our office is located at 2502 Marina Plaza Tower, 74 Al Marsa Street, Dubai Marina, Dubai, UAE. We are also opening dedicated showroom facilities in Dubai Investment Park (DIP) in mid-Q3 2025.
Is CTEK General Trading ISO certified?

Yes, demonstrating our commitment to quality management systems, we hold ISO 9001:2015 certification.
What types of compressed air systems do you offer?

We offer a complete range, including high-pressure compressors (suitable for breathing air to EN 12021 standards and industrial use), low-pressure industrial compressors (piston and rotary screw types), air treatment units, boosters, and nitrogen generators.
Do you supply nitrogen generators?

Yes, we provide reliable and cost-effective on-site nitrogen generation systems suitable for diverse industrial applications like packaging, purging, and blanketing.
What air treatment options are available?

We offer comprehensive air treatment solutions tailored to your required air quality, including dryers (refrigerated/desiccant), multi-stage filtration, oil/water separators, and condensate management systems.
What are modular and containerized systems?

We specialize in designing and manufacturing modular, plug-and-play systems on skids or housed within custom enclosures (Airstations) or containers. These offer easy installation, flexibility, protection, and mobility.
Do you offer oil-free compressors?

Yes, we supply oil-free compressors, which are essential for applications demanding high purity and zero risk of oil contamination, such as in the pharmaceutical, food & beverage, and medical industries.
What pressure ranges can your systems achieve?

Our portfolio covers standard low-pressure industrial needs up to high-pressure requirements (e.g., 350 Bar or higher), depending on the specific compressor model and application.
Can CTEK design a custom system for my specific needs?

Absolutely. Custom engineering is at the core of what we do. Our team assesses your specific requirements (flow, pressure, air quality, application) to design an optimized, bespoke solution.
Do you manufacture systems in the UAE?

Yes, we leverage engineering and manufacturing capabilities within the UAE to build custom systems, including our specialized portable and containerized units.
What services are included with system purchase?

Beyond equipment supply, we offer comprehensive services including expert consultation, system design, manufacturing, professional installation, and thorough commissioning.
What kind of after-sales support do you offer?

We provide dedicated lifecycle support, including preventative maintenance programs, responsive repair services, technical assistance, and genuine spare parts availability to ensure the longevity and reliability of your system.
How do I know what size compressor I need?

Determining the right size involves calculating your required operating pressure (Bar/psi) and total air consumption (CFM or l/min) for all tools/processes running simultaneously, plus a buffer. Our technical team can perform a detailed assessment to recommend the most suitable system.
What air quality standards can CTEK systems meet?

We can design systems to meet various international standards, such as ISO 8573-1 for compressed air purity classes and EN 12021 for breathing air quality, by incorporating the appropriate filtration and drying technology.
What warranty comes with your products?

Products from our partner Alkin typically include a 2-year manufacturer's warranty. Warranty details for custom-engineered CTEK systems are provided with the specific project proposal.
How can I request a quote or consultation?

The best way is to contact our sales team directly via Phone/WhatsApp at +971 58 920 1102, email sales@ctek-trading.com, or by submitting the inquiry form on our Contact Us page.
What are your office working hours?

Our office hours are Monday to Friday, from 10:00 AM to 4:00 PM (Gulf Standard Time). We are closed on Saturdays and Sundays.
Do you serve customers outside the UAE?

While our primary focus is the UAE, our strategic location allows us to efficiently support customers across the wider Middle East region. Please contact us to discuss your specific location and requirements.